FAQ's

SHOP WITH CONFIDENCE

We guarantee that all of our products are beautiful and well made. As many of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.

 

PRICES AND DISCOUNTS

Our prices are in US dollars (USD). 

   

SHIPPING + DELIVERY

We offer FREE shipping on ALL orders. We will select the best carrier and method of shipping based on the size and weight of the products you order. 

Please allow 5-7 days production time for your order to ship out, Average shipping times are 15-21 days based on location.  Custom orders take up to 5 weeks after order date before shipment.

 

ALL SALES ARE FINAL!!!

Our shipping department double checks every product and carefully packs every order to make sure you receive your order in its best condition. We are not responsible for orders damaged by shipping carriers.

DAMAGED GOODS

If an item arrives damaged, you must notify us within 48 hours of receipt so we can work with you to arrange a return, replacement, refund or credit. Email support@honeybjewels.com. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.

 

Honey B Jewels is not responsible for orders LOST OR STOLEN, incorrect mailing address/change of mailing address or unclaimed  packages. We ship to the address provided at checkout.

*(Address is only provided by customers, it is not possible for a merchant to guess or know customers personal contact information before it is provided by you the customer at checkout.

Please very carefully check Street and/or Apartment Numbers which are commonly entered incorrectly by mistake before completing any order. We will try to work with customers as much as possible however once packaged are handed over to USPS they are legally responsible to deliver packages to destinations including transit updates.

PRIVACY AND SECURITY

We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion we will send you targeted marketing information or special product offers. In every marketing email you will have the option to unsubscribe and avoid receiving future emails from us.